ck334 Privacy Policy

Who We Are

ck334 ("ck334", "we", "us", "our") operates the online betting and gaming platform accessible at https://ck334.io. ck334 is Bangladesh's leading online betting destination, offering cricket betting, live casino games, and a library of 500+ slot titles to players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

For the purposes of this Privacy Policy, ck334 is the data controller responsible for the personal information you provide when registering an account, making deposits or withdrawals, placing bets, contacting our support team, or otherwise interacting with the ck334 platform.

This Privacy Policy applies to all players and visitors of the ck334 website. By accessing the platform and creating an account, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. This policy should be read alongside our Terms & Conditions and Responsible Gaming policy.

Data We Collect

ck334 collects personal data from you in the following ways: information you provide directly, information generated automatically through your use of the platform, and information obtained from trusted third-party verification partners where required for identity and payment checks.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, Bangladesh mobile phone number, email address (if provided), username, and password.
• Identity verification (KYC) documents: Government-issued photo identification (e.g., National ID card, passport), proof of address, and proof of ownership of payment method.
• Payment information: Mobile banking account reference numbers (bKash, Nagad, Rocket, Upay), bank account details for Dutch-Bangla Bank or BRAC Bank transfers, and card type information for Visa and Mastercard transactions. Full card numbers are not stored by ck334.
• Support communications: Any information you include when contacting our support team via email at [email protected], including account queries, complaints, and correspondence.
• Responsible gaming submissions: Deposit limit settings, cooling-off requests, and self-exclusion requests submitted through your account settings or via support.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage and activity data: Pages visited, time spent on each page, games played, bets placed (including stake amounts, selections, and outcomes), login timestamps, and session duration.
• Cookie and tracking data: Session cookies, preference cookies, and analytics identifiers. See Section 6 for full details on our use of cookies.
• Transaction logs: A complete record of all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, and wagering activity.

2.3 Information from Third Parties

• Identity verification providers: Where automated KYC checks are conducted, third-party identity verification services may return data confirming or querying the authenticity of documents you have submitted.
• Payment processors: Transaction status updates, fraud signals, and chargeback notifications from our payment processing partners.
• Fraud and risk intelligence providers: Device fingerprinting signals and risk scores from fraud prevention services, used to protect the integrity of the ck334 platform and the security of all players.

How We Use Your Data

ck334 uses the personal data it collects for the following purposes. We process your data only to the extent necessary for each stated purpose and in accordance with the legal bases described in Section 4.

• Account creation and management: To register your account, verify your identity, maintain your player profile, and deliver the full range of ck334's betting and gaming services.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, and to maintain accurate financial records.
• Identity verification and fraud prevention: To verify that you are who you claim to be, that you meet the 21+ age requirement, and that your account activity is not connected with fraud, money laundering, or any other prohibited conduct.
• Customer support: To respond to your queries, resolve complaints, and provide account assistance through our 24/7 support service.
• Responsible gaming: To operate deposit limits, cooling-off periods, and self-exclusion requests, and to monitor for signs of problem gambling behaviour in order to fulfil our responsible gaming obligations.
• Legal and regulatory compliance: To comply with applicable legal obligations, including record-keeping, responding to lawful requests from authorities, and cooperating with investigations into suspected financial crime.
• Platform improvement and analytics: To analyse usage patterns, identify technical issues, improve game offerings, and optimise the platform experience for players across Bangladesh.
• Marketing communications: Where you have opted in, to send you information about promotions, bonuses, new game releases, and seasonal offers relevant to Bangladeshi players. You may withdraw consent at any time.
• Security monitoring: To detect and prevent unauthorised access to your account, including through anomalous login detection, device change alerts, and IP address monitoring.

Legal Basis for Processing

ck334 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, KYC documents, payment information, and account activity data is necessary to perform the contract between you and ck334 — specifically, to provide you with access to the betting and gaming platform and to process your financial transactions.
• Legal obligation: Certain data processing activities — including identity verification, transaction record-keeping, and cooperation with law enforcement — are required by applicable law. ck334 has no discretion to forego these obligations.
• Legitimate interests: ck334 processes technical and usage data on the basis of its legitimate interest in operating a secure, fraud-free, and well-functioning platform. This includes fraud detection, security monitoring, platform analytics, and responsible gaming monitoring. We have assessed that these legitimate interests are not overridden by your privacy rights.
• Consent: Where ck334 sends you promotional or marketing communications, it does so on the basis of your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

ck334 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data may be shared with the following categories of recipient only where strictly necessary and subject to appropriate confidentiality or data protection obligations:

5.1 Payment Processors

To process deposits and withdrawals, ck334 shares the minimum necessary transaction data with its payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and the relevant card networks (Visa, Mastercard) and banking partners. These processors act under their own privacy policies and are subject to applicable financial data protection obligations.

5.2 Identity Verification Providers

To fulfil KYC obligations, ck334 may share document images and personal identifiers with third-party identity verification services. These providers are contractually restricted from using your data for any purpose other than verifying your identity on behalf of ck334.

5.3 Fraud Prevention and Risk Services

ck334 uses third-party fraud detection and risk intelligence services to protect the platform and all players. These services may process device fingerprint data, IP addresses, and behavioural signals. They do not receive your full name, payment credentials, or government ID documents.

5.4 Game Content Providers

Games on the ck334 platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive anonymised or pseudonymised session data for the purpose of game integrity monitoring and return-to-player auditing. They do not receive your personal registration data.

5.5 Legal and Regulatory Authorities

ck334 will disclose personal data to law enforcement, regulatory authorities, or judicial bodies where required to do so by applicable law, valid legal process, or court order. ck334 will, where lawfully permitted, notify you of any such disclosure.

5.6 Business Transfers

In the event that ck334 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer and of any material change to the way your data is processed.

Cookies & Tracking Technologies

ck334 uses cookies and similar technologies (including local storage and session tokens) to operate the platform, remember your preferences, and analyse how players interact with the site. We use three categories of cookies:

• Essential cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. The platform cannot operate without these cookies, and they cannot be disabled.
• Functional cookies: Used to remember your language preference, game display settings, and notification preferences. These improve your experience but are not strictly necessary. You may disable them, though this may affect how some platform features behave.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the ck334 platform — which pages are most visited, how long sessions last, and where users encounter errors. This data helps us improve the platform. We do not use analytics cookies that share identifiable data with third-party advertising networks.

ck334 does not use advertising or retargeting cookies. Your browsing behaviour on ck334 is not shared with or sold to any ad network, social media platform, or external marketing service.

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your account and accessing the ck334 platform.

Data Retention

ck334 retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following retention principles:

• Active accounts: Your personal data is retained for the full duration that your ck334 account remains open and active.
• Closed accounts: Following account closure, ck334 retains your registration data, KYC documents, transaction records, and account activity logs for a minimum period of five (5) years. This retention period is necessary to comply with legal obligations relating to financial record-keeping and to handle any post-closure disputes or regulatory enquiries.
• Support communications: Records of customer support interactions are retained for a period of three (3) years from the date of the communication.
• Marketing consent records: Records of your marketing opt-in and opt-out are retained for as long as necessary to demonstrate compliance with consent obligations, even after you have withdrawn consent.
• Self-exclusion records: Where you have applied for self-exclusion, a record of that request is retained indefinitely to prevent re-registration in breach of the exclusion period.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you.

Data Security

ck334 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL 256-bit encryption: All data transmitted between your device and ck334's servers is encrypted using industry-standard TLS/SSL protocols. Look for the padlock icon in your browser's address bar when using ck334.
• Access controls: Access to systems containing personal data is restricted to authorised ck334 personnel on a strict need-to-know basis. All staff with data access undergo background checks and are bound by confidentiality obligations.
• Secure server infrastructure: Player data is stored on servers located in secure data centres with physical access controls, environmental safeguards, and continuous intrusion monitoring.
• Password hashing: Account passwords are stored as irreversible cryptographic hashes. ck334 staff cannot view your plain-text password and will never ask you for it.
• Fraud monitoring: Automated systems continuously monitor account activity for signs of unauthorised access, suspicious transactions, and unusual login patterns.

While ck334 takes all reasonable precautions to protect your data, no system is completely immune to security risks. You are responsible for maintaining the security of your own account credentials and for notifying ck334 immediately at [email protected] if you suspect any unauthorised access to your account.

Your Data Rights

As a player on the ck334 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us in writing at [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data ck334 holds about you, along with information about how it is used and with whom it is shared.
• Right of rectification: You have the right to request that inaccurate or incomplete personal data be corrected. You may also update certain account details directly through your ck334 account settings.
• Right of erasure: You may request that ck334 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to ck334's legal retention obligations (see Section 7). Where a legal retention obligation applies, ck334 will inform you of the minimum period for which data must be retained.
• Right to restrict processing: You may request that ck334 restrict the processing of your data in certain circumstances, for example while a correction request is being considered.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that ck334 provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where ck334 processes your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You have the right to object to processing based on ck334's legitimate interests. ck334 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

Third-Party Links

The ck334 platform may occasionally contain references to third-party services such as game providers, payment partners, or sports data providers. Where links to external websites or services are presented, please be aware that ck334 has no control over the privacy practices of those third-party sites and is not responsible for their content or their data collection activities.

This Privacy Policy applies solely to data collected through the ck334 platform at https://ck334.io. We encourage you to review the privacy policies of any third-party platforms you access through or in connection with ck334 before providing them with any personal information.

Children & Minors

The ck334 platform is strictly intended for adults aged 21 years and above. ck334 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you are not permitted to register an account, make a deposit, or place any bet on ck334.

If ck334 becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. Any funds held in such an account may be withheld pending investigation.

If you are a parent or guardian and believe that a minor in your care has registered with ck334, please contact us immediately at [email protected] so that we can take appropriate action promptly.

ck334 recommends that parents and guardians use appropriate parental control software to prevent minors from accessing online gambling platforms. Safe gambling starts with keeping the platform out of reach of those it is not intended for.

Changes to This Privacy Policy

ck334 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The most current version of this policy will always be available at https://ck334.io/privacy-policy and will display the date on which it was last updated at the top of the document.

Where a material change is made to this Privacy Policy — particularly one that affects how your personal data is used or with whom it is shared — ck334 will provide advance notice to registered players via a prominent notice on the platform or by direct communication to your registered mobile number or email address, no fewer than seven (7) days before the change takes effect.

Your continued use of the ck334 platform after the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not accept the revised policy, you should cease use of the platform and request account closure as described in the Terms & Conditions.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ck334 holds about you, please contact our support team using the details below. All privacy-related communications must be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Please include "Privacy Request" or "Data Query" in your subject line for faster routing
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Within 5 business days for privacy and data requests; urgent security matters are prioritised

Please include your registered username and a clear, specific description of your request in all correspondence. ck334 may need to verify your identity before processing a data access, rectification, or erasure request to ensure that personal data is not disclosed to or acted upon by an unauthorised party.